Founded in 2013, SHOPLINE is Asia’s biggest smart commerce platform that empowers merchants to succeed everywhere. We provide a full-featured platform that allows merchants to easily build their online shop and deliver a seamlessly omni-channel experience. SHOPLINE’s key services include inventory and sales management, regional logistics, payment gateways, data analytics tools, storefront theme designs, local customer support, and everything you need to create a store. SHOPLINE has offices in Hong Kong, Taiwan, Shenzhen, Guanzhou, Kuala Lumpur and Singapore. To date, SHOPLINE has helped over 200,000 merchants to open their online stores.

Our team is agile and we provide benefits and support comparable to overseas startups. If you are interested in e-commerce or working in a startup environment, come talk to us!

SHOPLINE 全球智慧開店平台，創立於 2013 年，秉持著「 Empower merchants to succeed anywhere 」的理念，期望讓想創業的團隊、想建立品牌的企業組織，都能透過 SHOPLINE 的服務，成功將品牌、產品推廣到世界各地。

SHOPLINE 是致力於協助品牌一舉創建、管理線上與線下商店的一站式智慧開店服務，提供包含網路商店架設、跨境電商、O2O 虛實整合、零售 iPad POS 系統、社群電商、廣告投遞、市場策略、行銷企劃以及代營運等全方位的開店解決方案，讓各種規模的品牌都能扎根本地，放眼世界，實現全通路零售的版圖佈局。
目前，SHOPLINE 已協助全球超過 20 萬品牌開店，包含 Cheese Duke 起士公爵、Dazzling、Durex 杜蕾斯、海邊走走、京盛宇、綠藤生機、Lucy’s、毛起來、美珍香、葡吉食品、QUEENSHOP、古典玫瑰園、Smith & Hsu 等知名品牌選用，於 2019 年度，SHOPLINE 更成功協助所有品牌用戶接觸累計超過 3.5 億人次的消費者，讓 SHOPLINE 成為亞太市場的行業領軍者。

發展至今，SHOPLINE 已是超過四百人、跨越香港、台北、吉隆玻、胡志明、深圳、廣州、新加坡等 7 個城市的國際化團隊。SHOPLINE 創新的服務與頂尖的團隊專注為品牌打造最好的產品，曾於 2014 年獲選加入矽谷著名初創企業育成機構 500startups 孵育計畫，是香港多年來第二間加入的團隊，更在 2016 年選入阿里巴巴集團的香港創業基金首批三家名單，2019 年也獲得新一輪資金挹注，投資人包含中華開發創新加速有限公司以及阿里巴巴香港創業者基金的增投。

Hong Kong 香港｜Taiwan 台灣｜Malaysia 馬來西亞｜Vietnam 越南｜Thailand 泰國｜Global

Product Operation Manager

Malaysia

Full Time

Experienced

Product Operation Manager
SHOPLINE 马来西亚吉隆坡 (混合办公)

What You'll Be Doing:

Responsible for translating & monitoring the quality of the SHOPLINE help center
Conduct product training for the internal team and ensure the product knowledge of the internal team is always top notch
Monitor and analyze merchant’s issues to ensure help center and product training are up-to-date
Define processes to support front-line teams in knowing the product and features.
Identify internal team training experience, and standardize a syllabus of training that can cater to all region's internal team
Partner with cross-functional teams such as Product, Merchant Success, Engineering, and more, to improve product quality and resources that help scale support & operations workflows
Conduct analysis, and evaluation report to understand and illustrate internal team sentiments and needs

Who we're looking for:

Bachelor's Degree or any equivalent with at least 2-3 years of working experience preferably in the eCommerce or SasS industry.
Experience in the tech environment and/ or startup environment will also be considered.
Experience resolving and communicating about issues with both technical and non-technical audiences
Excellent communication（be able to read, write & speak in English and Mandarin）, presentation, and interpersonal skills
Experience working with cross-functional teams，Adaptive. Capable of thriving in an ambiguous, and fast-paced environment
Self-motivated and consistently willing to exceed own expectations
Ability to multitask. You can handle several different tasks at different stages at once and are able to prioritize by importance
High attention to detail, with great organization and coordination skills
Self-starter and good team player.
Positive attitude, patient with people, and willing to learn.
Curious and interested in technology and new products.

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