Regional Merchant Success Associate - Thai
【What you will be doing】
- Manage merchant success and happiness of our merchants by providing top-notch support and service to all of our merchants for all regions.
- Answer any incoming questions via live chat, email and handle merchant enquiries.
- Handle translation needs including FAQ articles, system UI wordings, announcement messages.
- Provide effective feedback to the product team to prioritise development tasks and suggest new product features.
- Be a strong advocate for our brand and product, interact and build a community of loyal customers.
- Perform other administrative duties pertaining to all marketing and sales activities.
- Prepare and present workshop events for our merchants.
【Who we are looking for】
- High school certification, University Diploma/ Degree.
- 1-2 years of experience in E-commerce or ERP and Customer Service is preferred.
- Fresh graduates are welcome to apply!
- Excellent communication and good command of English and Thai.
- Well organised and good time management skills.
- Self-starter and good team player.
- 100% customer-focused attitude.
- Positive attitude, patient with people and willing to learn.
- Ability to handle multiple tasks under pressure.
- Curious and interested in technology and new products.
- Experience in any customer-facing role is preferred.