Founded in 2013, SHOPLINE is Asia’s biggest smart commerce platform that empowers merchants to succeed everywhere. We provide a full-featured platform that allows merchants to easily build their online shop and deliver a seamlessly omni-channel experience. SHOPLINE’s key services include inventory and sales management, regional logistics, payment gateways, data analytics tools, storefront theme designs, local customer support, and everything you need to create a store. SHOPLINE has offices in Hong Kong, Taiwan, Shenzhen, Guanzhou, Kuala Lumpur and Singapore. To date, SHOPLINE has helped over 200,000 merchants to open their online stores.

Our team is agile and we provide benefits and support comparable to overseas startups. If you are interested in e-commerce or working in a startup environment, come talk to us!

SHOPLINE 全球智慧開店平台，創立於 2013 年，秉持著「 Empower merchants to succeed anywhere 」的理念，期望讓想創業的團隊、想建立品牌的企業組織，都能透過 SHOPLINE 的服務，成功將品牌、產品推廣到世界各地。

SHOPLINE 是致力於協助品牌一舉創建、管理線上與線下商店的一站式智慧開店服務，提供包含網路商店架設、跨境電商、O2O 虛實整合、零售 iPad POS 系統、社群電商、廣告投遞、市場策略、行銷企劃以及代營運等全方位的開店解決方案，讓各種規模的品牌都能扎根本地，放眼世界，實現全通路零售的版圖佈局。
目前，SHOPLINE 已協助全球超過 20 萬品牌開店，包含 Cheese Duke 起士公爵、Dazzling、Durex 杜蕾斯、海邊走走、京盛宇、綠藤生機、Lucy’s、毛起來、美珍香、葡吉食品、QUEENSHOP、古典玫瑰園、Smith & Hsu 等知名品牌選用，於 2019 年度，SHOPLINE 更成功協助所有品牌用戶接觸累計超過 3.5 億人次的消費者，讓 SHOPLINE 成為亞太市場的行業領軍者。

發展至今，SHOPLINE 已是超過四百人、跨越香港、台北、吉隆玻、胡志明、深圳、廣州、新加坡等 7 個城市的國際化團隊。SHOPLINE 創新的服務與頂尖的團隊專注為品牌打造最好的產品，曾於 2014 年獲選加入矽谷著名初創企業育成機構 500startups 孵育計畫，是香港多年來第二間加入的團隊，更在 2016 年選入阿里巴巴集團的香港創業基金首批三家名單，2019 年也獲得新一輪資金挹注，投資人包含中華開發創新加速有限公司以及阿里巴巴香港創業者基金的增投。

Hong Kong 香港｜Taiwan 台灣｜Malaysia 馬來西亞｜Vietnam 越南｜Thailand 泰國｜Global

Merchants Success Associate (UK)

United Kingdom

Full Time

Entry Level

Create strong relationships with our merchants
Recommend ways to best utilize the Shopline platform
Point out areas for improvement, including opportunities for product adoption and implementing new Shopline features
Triage technical issues to Shopline escalated Support teams
Work with internal Shopline teams to advocate for merchants’ needs and requests
Demonstrate an in depth understanding of industry trends
Elevate the overall merchant experience
Coach merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals
Identify areas for improvement, including opportunities for product adoption and implementing new Shopline features; recommending ways to best utilise Shopline's solutions.
Build relationships and be the Trusted Advisor focussing on growing and retaining merchants.

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